Contact Us
We'd love to hear from you.
At NappyNest, your satisfaction is our highest priority. Whether you have questions before placing an order, need assistance with shipping, require help selecting the right diaper bag, or simply want more information about our products, our customer support team is here to assist you.
We believe that excellent customer service is just as important as offering high-quality products. Every inquiry is treated with care, professionalism, and respect because we understand how valuable your time is—especially as a busy parent.
Customer Support
Phone
(416) 226-3708
Business Address
3375 Rue de Rouen
Montréal, QC H1W 1L4
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays
Closed
How We Can Help
Our support team is happy to assist with:
Order status and tracking
Shipping information
Product recommendations
Returns and refunds
Exchange requests
Warranty inquiries
Payment assistance
General product questions
Website support
Business partnerships
Response Time
We strive to respond to all email inquiries within 24 business hours. During holidays or promotional events, response times may be slightly longer, but every message is answered as quickly as possible.
Order Support
To help us assist you efficiently, please include the following information when contacting us regarding an existing order:
Order number
Full name
Email address used during checkout
A brief description of your question or concern
Relevant photos if reporting a product issue
Providing these details allows our team to resolve your request more quickly.
Returns & Refunds
If you need assistance with a return or refund, our customer service representatives will guide you through the entire process. We are committed to making returns simple, transparent, and hassle-free.
Product Questions
Need help deciding which diaper bag best fits your lifestyle?
We're happy to recommend products based on your daily routine, travel habits, storage needs, and personal preferences so you can shop with confidence.
Our Commitment
Every customer deserves friendly service, honest communication, and reliable support. Whether this is your first purchase or you've been shopping with us for years, we'll always do our best to ensure you have a positive experience with NappyNest.
Thank you for trusting us to be part of your parenting journey. We look forward to serving you and helping make every family adventure a little more organized, comfortable, and enjoyable.