Shipping policy
Last Updated: July 11, 2026
Welcome to NappyNest.
At NappyNest, we understand that when you order baby essentials, timely and reliable delivery is just as important as the quality of the products themselves. Whether you're preparing for your baby's arrival, replacing everyday parenting essentials, or purchasing a thoughtful gift, we are committed to making the shipping process simple, transparent, and dependable.
This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, tracking information, international deliveries, customs responsibilities, and other important shipping-related information.
By placing an order through NappyNest.store, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Our Shipping Commitment
Every order placed with NappyNest is handled with care and attention. Our fulfillment partners carefully prepare each package to ensure that your products arrive safely and in excellent condition.
Our goal is to provide:
Free Worldwide Shipping
Reliable order processing
Secure packaging
Accurate tracking
Responsive customer support
Transparent communication throughout the delivery process
Although we strive to meet all estimated delivery times, occasional delays may occur due to circumstances outside our control.
2. Shipping Coverage
We proudly offer Worldwide Shipping.
We currently ship to most countries and regions where carrier services are available.
If shipping restrictions apply to your location due to local regulations, carrier limitations, or logistical issues, we will notify you as soon as possible.
Certain remote areas or islands may require additional delivery time.
3. Free Worldwide Shipping
NappyNest proudly provides:
Free Standard Shipping on all eligible orders worldwide.
There is no minimum purchase requirement for our standard shipping service unless otherwise stated during promotional campaigns.
Any premium shipping options, if available, will be displayed during checkout.
4. Order Processing Time
After your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your shipment.
Typical processing time:
1–3 Business Days
Processing includes:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Secure packaging
Shipping label creation
Carrier pickup preparation
Business days do not include:
Weekends
Public holidays
National holidays
Carrier shutdown periods
Orders placed after business hours begin processing on the following business day.
During major sales events, holidays, or periods of unusually high order volume, processing times may be slightly extended.
5. Estimated Delivery Time
Once your package has been shipped, estimated delivery time is generally:
7–10 Business Days
Delivery times vary depending on:
Destination country
Carrier availability
Customs clearance
Weather conditions
Transportation disruptions
Local postal services
Peak shopping seasons
These delivery estimates are not guaranteed and should be considered approximate.
6. Shipping Confirmation
As soon as your order leaves our fulfillment facility, you will receive a shipping confirmation email.
This email generally includes:
Order number
Shipping confirmation
Tracking number
Carrier information
Tracking link when available
Estimated delivery information
Please allow up to 48 hours for tracking information to become active after shipment.
7. Order Tracking
Every eligible shipment includes tracking whenever supported by the selected shipping carrier.
Customers can monitor shipping progress using the tracking number provided in the shipping confirmation email.
Tracking updates may occasionally pause while packages are:
Crossing international borders
Waiting for customs inspection
Being transferred between carriers
Traveling between distribution centers
Temporary pauses do not necessarily indicate that a package has been lost.
8. Shipping Carriers
To provide reliable worldwide delivery, we work with trusted logistics partners and local delivery services.
Depending on your location, shipments may be handled by:
International postal services
National postal carriers
Private courier companies
Regional delivery partners
Local last-mile delivery providers
The carrier used for your shipment depends on destination, package size, logistics availability, and current shipping conditions.
9. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Telephone number
Email address
Incorrect or incomplete information may result in:
Shipping delays
Returned packages
Additional carrier fees
Failed deliveries
Order cancellation
If you notice an address error after placing your order, please contact us immediately.
While we will make every reasonable effort to update shipping information before dispatch, address changes cannot be guaranteed once an order has entered fulfillment.
10. Customs, Duties and Taxes
International shipments may be subject to:
Import duties
VAT
GST
Customs fees
Government taxes
Brokerage charges
These charges are determined by your country's customs authorities and are generally the responsibility of the customer unless otherwise required by law.
NappyNest does not control customs policies or import fees and cannot estimate these charges in advance.
Customers are encouraged to contact their local customs office for additional information before placing an order.
11. Customs Delays
International packages may occasionally experience customs inspections.
Customs clearance is managed entirely by government authorities and falls outside the control of NappyNest.
Customs processing may extend delivery times without prior notice.
We appreciate your patience should this occur.
12. Delivery Delays
Although we work diligently to meet estimated delivery times, delays can occasionally result from circumstances such as:
Extreme weather
Natural disasters
Airport congestion
Carrier disruptions
Customs inspections
Transportation accidents
Labor strikes
Public holidays
Government restrictions
Global supply chain interruptions
Peak shopping periods
Incorrect delivery information
These situations are outside the direct control of NappyNest.
13. Lost Packages
A shipment is not automatically considered lost simply because tracking has stopped updating.
If your package appears delayed beyond the estimated delivery period, please contact our support team.
We may ask you to:
Confirm your delivery address
Check with neighbors
Contact your local delivery office
Verify delivery attempts
Wait for the carrier investigation period
If the carrier officially confirms that your package has been lost during transit, we will review the situation and may provide a replacement or refund in accordance with our policies.
14. Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please:
Check around your property
Ask household members
Contact neighbors
Check with your building manager
Contact your local carrier
Occasionally packages may be left in secure locations or delivered by alternate local carriers.
If the package still cannot be located, contact us promptly.
While we cannot guarantee reimbursement for packages marked as successfully delivered by the carrier, we will assist with carrier investigations whenever possible.
15. Damaged Packages
If your order arrives damaged during transportation, please contact us immediately.
Whenever possible, include:
Photos of the damaged package
Photos of the product
Shipping label
Packaging materials
Description of the damage
Do not discard the packaging until your claim has been reviewed.
After evaluation, we may provide:
Replacement
Refund
Partial refund
Alternative resolution
depending on the circumstances.
16. Multiple Shipments
Some orders containing multiple products may arrive in separate shipments.
This may occur because:
Products are stocked in different warehouses
Items become available at different times
Package size limitations
Shipping optimization
If your order arrives in multiple packages, each shipment will receive its own tracking information whenever available.
17. Refused Deliveries
If a shipment is refused without prior authorization or becomes undeliverable because of incorrect customer information, additional shipping or handling charges may apply.
Any refund may be reduced by:
Return shipping costs
Carrier handling fees
Customs charges
Storage fees
where permitted by applicable law.
18. Order Cancellations Before Shipment
Orders may be cancelled before they enter processing.
If you need to cancel an order, please contact us immediately.
Once processing or shipment has begun, cancellation may no longer be possible.
In such cases, customers may request a return after delivery in accordance with our Return & Refund Policy.
19. Force Majeure
Delivery schedules may be affected by events beyond our reasonable control, including:
Floods
Earthquakes
Wildfires
Pandemics
Government actions
War
Civil unrest
Power outages
Transportation failures
Internet disruptions
Carrier interruptions
Under these circumstances, shipping estimates may be extended until normal operations resume.
20. Environmentally Responsible Packaging
Whenever practical, NappyNest seeks to use packaging that protects products while minimizing unnecessary waste.
Packaging materials are selected to balance:
Product protection
Shipping efficiency
Durability
Environmental responsibility
Actual packaging may vary depending on the product and shipping destination.
21. Customer Responsibilities
Customers agree to:
Provide accurate shipping information
Monitor shipment tracking
Respond promptly if contacted regarding delivery
Pay applicable customs fees where required
Collect packages within carrier deadlines
Inspect deliveries promptly after arrival
Report shipping issues within a reasonable period
22. Shipping Policy Updates
NappyNest may update this Shipping Policy periodically to reflect changes in:
Carrier services
International shipping regulations
Warehouse operations
Business practices
Legal requirements
Updated versions become effective immediately upon publication on NappyNest.store.
Customers are encouraged to review this policy before placing future orders.
23. Contact Us
If you have questions regarding shipping, delivery, or tracking, please contact us.
NappyNest
Email: support@NappyNest.store
Phone: (416) 226-3708
Business Address
3375 Rue de Rouen
Montréal, QC H1W 1L4
Canada
Our customer support team is always happy to assist with order tracking, delivery questions, shipping updates, customs inquiries, and any concerns related to your purchase. At NappyNest, we are committed to providing every family with a dependable shipping experience that reflects the same care, reliability, and attention to detail found in every product we offer.