Terms of service
Last Updated: July 11, 2026
Welcome to NappyNest. These Terms of Service ("Terms") govern your access to and use of NappyNest.store, including all products, services, features, content, and functionality offered through our website.
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any portion of these Terms, please discontinue use of our website immediately.
These Terms apply to every visitor, customer, vendor, merchant, and other user of the website.
1. About NappyNest
NappyNest is an online retailer specializing in thoughtfully selected baby diaper bags, parenting accessories, travel organizers, and related family essentials. Our mission is to provide practical, stylish, and reliable products that support modern parents throughout their everyday journeys.
Throughout these Terms, the words "Company," "we," "our," and "us" refer to NappyNest.
The words "you," "your," and "customer" refer to anyone visiting or using our website.
2. Acceptance of Terms
By visiting our website, creating an account, placing an order, or interacting with our services, you agree to these Terms together with our:
Return & Refund Policy
Shipping Policy
Privacy Policy
Legal Notice
Contact Information
These documents together constitute the agreement governing your relationship with NappyNest.
3. Eligibility
You must be at least the age of majority in your jurisdiction, or have the permission of a parent or legal guardian, to use this website.
By placing an order, you confirm that:
you have legal capacity to enter into binding agreements;
the information you provide is accurate;
your payment information is authorized;
you are not prohibited from purchasing under applicable laws.
4. Website Use
You agree to use our website only for lawful purposes.
You may not:
violate any applicable law or regulation;
submit false information;
attempt unauthorized access to our systems;
upload malicious software;
interfere with website functionality;
collect customer information without authorization;
use automated tools to scrape our content;
impersonate another individual or business;
misrepresent your identity;
engage in fraudulent transactions;
attempt to reverse engineer website functionality;
distribute spam or unsolicited communications.
We reserve the right to suspend or terminate access to anyone who violates these Terms.
5. Product Information
We strive to ensure all product descriptions, photographs, specifications, colors, measurements, and pricing are as accurate as reasonably possible.
However, we do not guarantee that every description is completely free from typographical, technical, or photographic errors.
Actual product colors may vary depending on:
device screens;
display settings;
lighting conditions;
manufacturing batches.
Product images are intended for illustration purposes and may include accessories not included unless specifically stated.
Measurements may contain minor manufacturing tolerances.
6. Product Availability
All products are subject to availability.
Inventory shown on the website may occasionally differ from actual stock due to:
simultaneous purchases;
inventory synchronization delays;
supplier availability;
warehouse processing.
We reserve the right to:
limit product quantities;
remove products;
discontinue products;
change product specifications;
update pricing without prior notice.
If an ordered product becomes unavailable, we may contact you regarding replacement, delay, or cancellation.
7. Pricing
Prices displayed on NappyNest.store are listed in the applicable currency shown during checkout.
Prices may change at any time without prior notice.
Pricing errors occasionally occur due to technical issues or human error.
If an incorrect price is displayed after an order is placed, we reserve the right to:
cancel the order;
offer the customer the option to purchase at the correct price;
issue a full refund.
Taxes, customs duties, import fees, or local government charges may apply depending on the destination country and remain the customer's responsibility unless otherwise stated.
8. Orders
Submitting an order does not automatically create a binding sales contract.
An order becomes accepted after payment authorization and confirmation by NappyNest.
We reserve the right to refuse or cancel orders for reasons including:
payment authorization failure;
pricing errors;
inventory shortages;
suspected fraud;
incorrect shipping information;
duplicate orders;
security concerns;
legal compliance.
Customers will be notified whenever reasonably possible.
9. Payment
We accept payment methods displayed during checkout.
By submitting payment information, you authorize us to charge the selected payment method for:
product purchases;
shipping fees;
taxes;
additional approved charges.
Payments are processed securely through trusted third-party payment providers.
NappyNest does not store complete payment card information on its servers.
10. Shipping
Shipping estimates displayed on our website are estimates only.
Actual delivery times may vary due to:
weather;
carrier delays;
customs inspections;
public holidays;
high order volume;
transportation disruptions;
force majeure events.
Shipping risk transfers according to applicable law and carrier delivery confirmation.
Customers are responsible for providing accurate delivery information.
11. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase.
Return eligibility depends upon:
return period;
product condition;
support approval;
proof of purchase;
policy compliance.
12. Customer Accounts
Customers may choose to create an account.
You are responsible for:
maintaining password confidentiality;
restricting unauthorized access;
all activity occurring under your account.
Please notify us immediately if you suspect unauthorized access.
We reserve the right to suspend accounts involved in fraud or misuse.
13. Promotional Offers
From time to time we may offer:
discount codes;
seasonal promotions;
bundle pricing;
free gifts;
limited-time offers.
Promotions may:
expire without notice;
be limited by quantity;
exclude selected products;
not be combined unless specifically stated.
Promotional offers have no cash value unless required by law.
14. Gift Cards
If gift cards become available through NappyNest, they will be governed by their own published terms.
Gift cards generally:
cannot be exchanged for cash;
cannot be replaced if lost without proof of purchase;
may expire only where permitted by applicable law.
15. Intellectual Property
All website content remains the exclusive property of NappyNest or its licensors.
This includes:
logos;
branding;
product photography;
graphics;
videos;
text;
website layout;
icons;
illustrations;
design elements;
software;
source code;
marketing materials.
Nothing contained on this website grants ownership rights to customers.
Unauthorized copying, reproduction, redistribution, or commercial use is prohibited without written permission.
16. User Content
If you submit:
reviews;
comments;
suggestions;
photographs;
feedback;
social media tags;
testimonials,
you grant NappyNest a non-exclusive, royalty-free, worldwide license to use, display, reproduce, publish, and distribute such content for business purposes.
You confirm that submitted content:
belongs to you;
does not violate third-party rights;
contains no unlawful material;
is not defamatory or offensive.
We reserve the right to remove user-generated content at our discretion.
17. Privacy
Your privacy matters to us.
Collection and processing of personal information are governed by our Privacy Policy.
By using our website, you consent to data practices described therein.
18. Third-Party Services
Our website may contain links to third-party services, including:
payment providers;
shipping companies;
analytics providers;
social media platforms;
marketing partners.
We do not control these external services and are not responsible for:
their content;
their privacy practices;
their availability;
their security.
Accessing third-party services is at your own risk.
19. Disclaimer of Warranties
To the maximum extent permitted by law, our website and services are provided on an "as is" and "as available" basis.
We do not guarantee:
continuous availability;
error-free operation;
uninterrupted service;
virus-free functionality;
complete accuracy of all content.
Except where prohibited by law, all implied warranties are disclaimed, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
20. Limitation of Liability
To the fullest extent permitted by law, NappyNest shall not be liable for:
indirect damages;
incidental damages;
special damages;
consequential damages;
loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
loss of data;
business interruption.
Our maximum liability relating to any purchase shall generally not exceed the amount paid for the specific product giving rise to the claim, except where otherwise required by applicable law.
21. Indemnification
You agree to indemnify, defend, and hold harmless NappyNest, its employees, officers, directors, affiliates, suppliers, contractors, and partners against claims arising from:
your breach of these Terms;
your misuse of the website;
your violation of applicable law;
your infringement of third-party rights.
22. Force Majeure
We are not responsible for delays or failure to perform resulting from circumstances beyond our reasonable control, including:
natural disasters;
war;
terrorism;
government restrictions;
labor disputes;
carrier interruptions;
pandemics;
internet outages;
cybersecurity incidents;
power failures.
During such events, our obligations may be suspended until operations reasonably resume.
23. Termination
We reserve the right to terminate or suspend website access without prior notice if we reasonably believe that:
these Terms have been violated;
fraudulent activity has occurred;
security has been compromised;
continued access poses risk to our business or customers.
Termination does not affect obligations arising before termination.
24. Governing Law
These Terms shall be interpreted in accordance with applicable laws governing the operation of NappyNest, without regard to conflict-of-law principles.
Nothing contained in these Terms limits mandatory consumer rights available under applicable legislation in your place of residence.
25. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
26. Entire Agreement
These Terms, together with all policies published on NappyNest.store, constitute the complete agreement between you and NappyNest regarding your use of the website and supersede any prior communications relating to the same subject matter.
27. Changes to These Terms
We may revise these Terms of Service periodically to reflect:
changes in our business;
website improvements;
legal requirements;
industry practices;
operational updates.
Updated versions become effective immediately upon publication unless otherwise stated.
Customers are encouraged to review these Terms regularly before placing future orders.
28. Contact Information
If you have questions regarding these Terms of Service, please contact us:
NappyNest
Email: support@NappyNest.store
Phone: (416) 226-3708
Business Address:
3375 Rue de Rouen
Montréal, QC H1W 1L4
Canada
We appreciate your trust in NappyNest. Our goal is to provide a secure, transparent, and enjoyable shopping experience through fair policies, reliable service, and thoughtfully selected baby essentials that support families every day.